We built our company on property management services we would have liked to find in the city but couldn’t.
As a result, you will get a completely different experience when you come to us. We are boutique property management at its best.
Crucially, we are not about doing as little as possible for a fee. We want you as a long-term client, which means we will do everything we can to maximize your yield and generate the best possible returns over time.
With us, your rental property ticks like clockwork just about 365 days a year. We have a built-in reminder software which alerts us at least 5 weeks prior to the end of the tenancy term. This is to ensure your apartment is pre-rented prior to the vacate date.
This is the key reason why our team achieves a 98.6% occupancy rate and we aim to keep achieving this incredible rate year in, year out.
With OneCiti, your rental income arrives when you expect it. We closely monitor rent payments and act quickly when a payment is missed, helping prevent small issues from becoming ongoing arrears.
Our Zero Tolerance Rent Arrears Policy keeps rent payments firmly on track. Rent is kept in advance, with immediate follow-up, formal notices and prompt escalation where required. This disciplined approach helps us maintain an on-time payment rate of 98.72% year after year.
Our tenants love us… And we love our tenants. Sending a birthday card or bottle of wine for Christmas to tenants is a common practice at OneCiti.
Your property is a big investment so we’re extra fussy when it comes to finding the right tenants for your apartment. Our unique tenant-care programme ensures your tenants are well looked after. Keeping them happy also minimises rent arrears, ongoing maintenance issues, vacancy rate and possible dispute tribunals. As a result, on average, our tenants stay up to 32% longer. It’s a win-win!
All we ask is you tell us in writing about your concerns and give us the chance to remedy the issue. And if we don’t address your concerns or remedy the issue within an agreed timeframe, we’ll waive your property management fee for three whole months.
We’re so committed to providing exceptional service that we’ll work for free if you’re not happy with our service.
Citi never sleeps! We provide a 24/7 property management service looking out for your tenants and property.
Retain your valued tenants. We see 63% of tenant usage outside of business hours. Busy working tenants prefer to resolve their tenancy questions and issues at a time that suits them.
Minimize expensive call outs. Citi assists with issue troubleshooting any time of day or night. No more broken cooktops that were accidentally locked or weekend callouts for tripped fuses.
Understand and solve issues faster. Tenant maintenance requests raised through Citi will consistently detail the issue, trouble-shooting steps taken and even photos.
If you’re looking to buy a property in Auckland CBD or the city fringe area, we can help with local and national information – from the characteristics of different precincts and the different buildings to buy in, to property investment laws, immigration, banking and even the New Zealand health system.
We can also put in you touch with other professionals, such as immigration advisers and Auckland CBD’s leading real estate agents who can help source the right property for your investment strategy.