We built our company on property management services we would have liked to find in the city but couldn’t.
As a result, you will get a completely different experience when you come to us. We are boutique property management at its best.
Crucially, we are not about doing as little as possible for a fee. We want you as a long-term client, which means we will do everything we can to maximize your yield and generate the best possible returns over time.
With us, your rental property ticks like clockwork just about 365 days a year. We have a built-in reminder software which alerts us at least 5 weeks prior to the end of the tenancy term. This is to ensure your apartment is pre-rented prior to the vacate date.
This is the key reason why our team achieves a 99.8% occupancy rate and we aim to keep achieving this incredible rate year in, year out.
Why force you to commit to a fixed contract when we are sure we can deliver what we have promised?
We believe you should always be allowed to choose who you deal with. That’s why we won’t force you into any fixed-term contracts.
In fact, we’re so confident you’ll love working with us that you’ll choose to stay with us.
If, at any time, you’d like to take your rental property back, no problem. No threats to make you stay, no penalties, no sad faces.
Our tenants love us… And we love our tenants. Sending a birthday card or bottle of wine for Christmas to tenants is a common practice at OneCiti.
Your property is a big investment so we’re extra fussy when it comes to finding the right tenants for your apartment. Our unique tenant-care programme ensures your tenants are well looked after. Keeping them happy also minimises rent arrears, ongoing maintenance issues, vacancy rate and possible dispute tribunals. As a result, on average, our tenants stay up to 32% longer. It’s a win-win!
All we ask is you tell us in writing about your concerns and give us the chance to remedy the issue. And if we don’t address your concerns or remedy the issue within an agreed timeframe, we’ll waive your property management fee for three whole months.
We’re so committed to providing exceptional service that we’ll work for free if you’re not happy with our service.
Alex never sleeps! We provide a 24/7 property management service looking out for your tenants and property.
Retain your valued tenants. We see 63% of tenant usage outside of business hours. Busy working tenants prefer to resolve their tenancy questions and issues at a time that suits them.
Minimize expensive call outs. Alex assists with issue troubleshooting any time of day or night. No more broken cooktops that were accidentally locked or weekend callouts for tripped fuses.
Understand and solve issues faster. Tenant maintenance requests raised through Alex will consistently detail the issue, trouble-shooting steps taken and even photos.
